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Privacy policy

Maintaining the privacy of customers and users
We take care to protect the privacy of customers and users of Military Injury website. Set out below is an explanation of how we process information about visitors to the site.

Our privacy policy
This privacy policy explains the personal data we may collect about you when you interact with us. It also explains how we store and handle that data, safeguard it and how we use it. This policy may be updated occasionally. We will notify you of any significant changes, but this page will always show the current version of our policy. This policy was last updated on 22 May 2018.

Who are we?
We are Military Injury Limited, consultants on the UK Government AFCS.

In the UK the supervisory authority for data protection is the Information Commissioner’s Office (ICO). We are registered with the Information Commissioner’s Office under registration number ZA493639.

Registered in England and Wales, number: 10323695

Throughout this policy, ‘we’ and ‘us’ means Military Injury Limited.

Your Acceptance of this policy and our right to change it
By using our website, social media pages, entering a competition or providing your information you consent to our collection and use of information you provide in the way(s) set out in our policy. If you do not agree to this policy please do not use our website, social media pages or services. We may make changes to this policy from time to time, if we do so we will post the changes on this page and they will apply from the time we post them. This policy was last updated on 22 May 2018.

What is personal data?
Information that can be used to help us identify and individual, such as name, address, phone number or e-mail address.

The Policy
It is important that you read and understand what information we hold, how we may use it and what your rights are. This policy applies to our website, our use of e-mails and postal communication for the use of marketing and any other information we use for collecting information. It covers what we collect and why, what we do with the information and what rights you have.

What information we collect and why
We will only ever collect the information we need including data we require to process and assist in your applications. This is an essential component in our process so that we can continuously interact with you to assemble the most accurate and effective submission. The data will help us contact you if needed in the future. Most importantly, all of the data we request is required to make applications to the Veterans Agency. We may additionally request some non-personal data which may be used to help us improve our products and services.

Personal information such as name, postal address, phone number, e-mail address and credit card information or bank details for payments will be collected in connection with a specific application or to make payments to you if you are an employee or supplier. We may also need to contact you or your business with queries and questions relating to our business needs.

You do not have to part with any of this information to browse our sites or facilities. However if you choose to withhold requested information we may not be able to provide you with certain products or services.

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. 'Personal information' means information from which someone else would be able to identify you as an individual.

You have the option on certain pages within this site to submit personal information to Military Injury in order that we might send you further information or email alerts. These pages provide explanations as to how this information is to be used.

By submitting your personal information through this website, you consent to it being processed in the manner described above by Military Injury.

What do we do with the information
We will use your information: -
To fulfil your requests for information regarding our services.
To fulfil our obligations to provide consultancy and submit your application.
To process sales transactions or other payments and verify financial transactions
To identify visitors.
To communicate with you about products or services purchased.
To keep a copy of any written contact we have with you as part of our legitimate business interest.

Using your information for marketing
From 23rd May 2018 we will continue to operate our existing “opt-in” only marketing and communication policy. From 25th May 2018 we will only send marketing information to people who have agreed to us doing this. We will only do this in ways previously agreed.

Sharing your information
We will only share your information if:
With the Veterans Agency or the prevailing organisation responsible for processing claims under the AFCS or WPS in order to make the submission on your behalf.
We are legally required to do so by law enforcement agency or similar
We believe it is necessary to protect or defend our rights, people or staff.
We will never share or sell your data with any third-parties, with the exception of the organisations and system we have appointed to store this data on our behalf, such as our email provider, our systems provider and our web hosting provider.

We will take all reasonable steps to ensure that any third-party with whom we are required to share your data abide by the requirements of the relevant data protection legislation, and that they will only use the information for purposes for which it was supplied. As part of our policy we will be requesting assurances from these companies that they have adequate measures in place to ensure data privacy and security.

What we do with your information
Your information will be used solely in pursuit of our legitimate business activities and that enable us to fulfil our contracted obligations with you.

What rights do you have regarding your data?
We never forget that this data is yours and that you have shared it with us to meet a specific need. Accordingly, you have the right to request the following at any time:

That we correct any data we hold that is incorrect or incomplete.
That we stop using your data to send marketing messages, by one or more channels.
That when you withdraw consent we will stop any consent-based activities.
A copy of the data that we hold about you.

To make any of the above requests please email us at [email protected]. In order to ensure and maintain the confidentiality of your data, we will require you to verify your identity before proceeding with any request you make under this policy. Should you choose to ask a third party to make the request on your behalf, we will require them to prove they have your authority to act for you in this regard.

In the UK the supervisory authority for data protection is the Information Commissioner’s Office (ICO). We are registered with the Information Commissioner’s Office under registration number ZA493639.

Concerns and complaints
If you think that your data has been handled incorrectly, or you are dissatisfied with our response to any requests you have made to us regarding the use of your data, you have the right to make a complaint with the Information Commissioner’s Office at the following website:

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Any questions?
If you have any questions at all relating to this policy, please contact us at: [email protected] and mark your subject as "Privacy".

Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

We have also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future. Users can opt out of this reporting by visiting Google Ads Settings.

You can find out more about Google’s position on privacy as regards its analytics service at

Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

Read about how we use Cookies on our website.